Support
One person reads this. Expect an answer within a working day.
By e-mail
Say which service you are using — Marl, Marl Code, Quavsit, Quavblok, QuavernOS or myQuavern — and, if something failed, the support code shown with the error. That code names the exact condition and saves a round trip.
The same address is the right one for anything about your data or your account under the GDPR, and the privacy policy says what we do with it.
By chat
The chat is run by Intercom, and it loads only when you ask for it here. Opening it sends Intercom your message, your IP address and your browser, and sets three identifiers on this domain: one that recognises you between visits, one that lasts a week, and one that guards against abuse for 270 days. Nothing of Intercom's runs on any other Quavern page.
The first answer may come from Fin, Intercom's automated agent, which reads our published help pages. It says so, and asking for a person hands the conversation over.
The chat needs JavaScript. E-mail works either way.
Before you write
If something is down rather than wrong, the status page says so, and it is faster than us. Declared maintenance appears there too.